The Group pays special attention to how it selects and monitors its customers for its operating lease services;
The decision-making for financing customers and the monitoring of their payment behavior are carried out by the Finance and Risk Department;
In 2017, Autonom Services received assistance from the EBRD to refine its commercial risk policy;
Scoring methods are used for placing in the risk category and the financing terms and the requested guarantees are determined according to them;
Customers are classified into four categories: very low risk (blue-chip), regular with low risk, regular with medium risk, high risk (not financeable);
The risk analysis includes the analysis of financial information, as well as specific elements such as the experience of the management, the legal history of the shareholders and directors, the customers’ seniority in conducting their business, the verification of the CIP (Payment Incident Register), the verification of the existence of debts to the state, the verification of pending cases as debtor etc.;
For customers who are not in the blue-chip category, the Group makes sure that payments are made on time by requesting personal guarantees from directors and shareholders by means of promissory notes personally endorsed by them;
The Company discourages exceeding payment deadlines by charging high late payment penalties (up to 1%/day after exceeding the due date);
High customer granularity (average fleet/customer ~ 5 vehicles, share in top 10 customers less than 30% of total operating lease and rent-a-car turnover for 2022);
The Company regains possession of the vehicles within a maximum of 2 months of delay from the due date of the lease payment;
The Group decides to sell or use the cars returned early from operating leases within the rent-a-car services, especially if the event occurred during the first part of the contract;
The complementarity of business lines through the flexibility of moving assets between the two categories of services is a major competitive edge for the Group from a risk management standpoint.
